Terms and Conditions
1. Introduction
These Terms and Conditions govern your use of this website and any services provided by Canary Home Improvements Ltd (“we”, “our”, or “us”). By accessing this website, you agree to comply with and be bound by these terms.
If you do not agree with these terms, you must not use our website.
2. About Us
Canary Home Improvements Ltd is a company registered in England and Wales under company number 08441241. We specialise in home improvement services including, but not limited to, installation, renovation, and maintenance work.
3. Use of This Website
You agree to use this website only for lawful purposes. You must not:
- Use the site in any way that breaches applicable laws or regulations
- Attempt to gain unauthorised access to the website or its servers
- Transmit any harmful or malicious content
We reserve the right to restrict or terminate access if misuse is detected.
4. Services and Quotations
Any descriptions of services on this website are for general information only and do not constitute a binding offer.
All quotations provided:
- Are subject to a site survey (where applicable)
- May be time-limited
- Can vary depending on materials, labour, and project scope
A binding agreement is only formed once a written quotation is accepted and confirmed.
5. Pricing and Payment
Prices provided in quotations include VAT unless stated otherwise.
Payment terms will be outlined in your individual quotation or contract and may include:
- Deposits prior to work commencing
- Stage payments
- Final payment upon completion
Failure to make payments may result in delays or suspension of work.
6. Cancellations
You may have the right to cancel under the Consumer Contracts Regulations 2013 if the agreement is made off-premises or online.
Where applicable:
- A 14-day cooling-off period may apply
- If work has already commenced at your request, you may be liable for costs incurred
Details will be included in your service agreement.
7. Warranties and Guarantees
We aim to provide high-quality workmanship. Any warranties or guarantees relating to our work or materials will be clearly stated in your contract or quotation.
These do not affect your statutory rights.
8. Liability
We will not be liable for:
- Indirect or consequential loss
- Loss of profit, revenue, or opportunity
Our total liability shall not exceed the total value of the contract for the services provided.
Nothing in these terms excludes liability for death or personal injury caused by negligence or any liability that cannot be excluded under UK law.
9. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Canary Home Improvements Ltd unless otherwise stated.
You may not reproduce, distribute, or use any content without prior written permission.
10. Privacy and Data Protection
We are committed to protecting your privacy. Any personal data collected through this website will be handled in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR.
11. Links to Other Websites
This website may contain links to third-party websites. We are not responsible for the content or practices of those websites.
12. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact us via the details provided on our website.
Privacy Policy
1. Introduction
Canary Home Improvements Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or engage with our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
- Name
- Address
- Email address
- Telephone number
- Details about your enquiry or project
- Any other information you provide via contact forms, email, or phone
We may also collect limited technical data such as IP address and website usage data via cookies (see Section 9).
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotations
- Deliver our services
- Manage customer relationships
- Process payments and maintain records
- Improve our website and services
- Comply with legal obligations
We will only use your data where we have a lawful basis to do so.
4. Lawful Bases for Processing
We rely on the following lawful bases:
- Contract – to provide services you have requested
- Legitimate Interests – to respond to enquiries and improve our services
- Legal Obligation – to comply with legal and regulatory requirements
- Consent – where required (e.g. marketing communications)
5. Data Sharing
We do not sell your personal data.
We may share your information with:
- Trusted contractors or suppliers involved in your project
- Professional advisers (e.g. accountants, legal advisors)
- IT and website service providers
All third parties are required to respect the security of your data.
6. Data Retention
We will retain your personal data only for as long as necessary to:
- Fulfil the purposes we collected it for
- Satisfy legal, accounting, or reporting requirements
Typically, customer records are retained for up to 6 years for legal and tax purposes.
7. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent at any time
To exercise your rights, please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
8. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
9. Cookies
Our website may use cookies to enhance user experience and analyse website traffic.
Cookies are small files stored on your device. You can control or disable cookies through your browser settings.
Where required, we will request your consent before placing non-essential cookies.
10. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy policies or content.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the details provided on our website.
13. Complaints
If you are unhappy with how we use your data, you can contact the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk